A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships internally and externally. This apprenticeship standard includes an end point assessment to pass the apprenticeship.
- Team Leader / Supervisor Apprenticeship certificate
- Achieve Level 2 English and Maths functional skills (equivalent to GCSEs at grades A* to C / 9 – 4)
Key Areas for Development and Learning
- Understand team management principles – including team dynamics, motivation and managing resources and workloads.
- Gain leadership techniques – including coaching, decision making, role modelling and managing change.
- Understand performance management – including absence management, conducting appraisals, setting goals and objectives.
- Develop and understand relationship management – including negotiation and networking skills and customer and stakeholder management.
- Further develop your communications – including active listening, chairing meetings, presentation and digital, verbal and written communication skills.
- Understand human resources (HR) and legal requirements – including equality, diversity and inclusion.
- Understand operational and project management – including planning and prioritisation, collecting, analysing and using date and risk management.
- Understand financial management – including controlling budgets, delivering value for money and governance and compliance.