An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. This apprenticeship standard includes an end point assessment to pass the apprenticeship.
- Operational / Departmental Manager Apprenticeship certificate
- Typically will have achieved Level 2 English and Maths functional skills (equivalent to GCSEs at grades A* to C / 9 – 4)
Key Areas for Development and Learning
- Operational management principles – including operational planning, contingency planning and continuous improvement.
- Business management principles – including business development, business finance, sales and marketing.
- Project management – including business change, prioritisation techniques and time, resource and risk management.
- Performance management – including achieving targets, delivering objectives and setting KPIs.
- Leadership and management techniques – including coaching and mentoring, delegation, decision making, recruitment and problem solving.
- Relationship management – including negotiation and networking skills and partner, stakeholder and supplier management
- Communications – including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills