Overview
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Knowledge, skills and behaviours
On undertaking this course, candidates will gain the following qualities:
Knowledge and skills
- Organising Performance – Delivering Results
- Operational Management
- Project Management
- Finance
- Interpersonal Excellence – Managing People and Developing Relationships
- Leading People
- Managing People
- Building Relationships
- Communication
- Personal Effectiveness – Managing Self
- Self-Awareness
- Management of Self
- Decision Making
Behaviours
- Takes responsibility
- Inclusive
- Agile
- Professionalism
Course requirements
As well as our standard course requirements needed to complete all our apprenticeships and training programmes(please see our General Course Information), candidates need to complete the following:
Portfolio of Evidence
The following are acceptable forms of portfolio evidence and the most appropriate forms will be selected for each unit:
- Observation
- Products evidence
- Witness testimony
- Reflective accounts
- Professional discussion
- Projects and assignments
- Case studies
EPA – End Point Assessment
This is the final stage of the apprenticeship.
- Knowledge test
- Structured competency based interview
- Assessment of portfolio of evidence
- Assessment of the work-based project followed by a presentation on work based project – with Q&A session
- Professional discussion relating to CPD activity
